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A Touch of Serenity massage in Alexandria Virginia



Frequently Asked Massage and Appointment Questions


You’ve Got Questions, and We’ve Got Answers


Frequently Asked Massage & Appointment Questions

  • We do NOT accept ANY walk-ins of ANY kind. You MUST schedule an appointment. You can call, schedule online, or download our app form your Apple or Google Play store. When scheduling your appointment, please keep in mind that same day appointments are usually not available. It is always best to plan ahead and schedule a few days in advance. 

  • We are located at 6218 B Old Franconia Rd Alexandria VA 22310. We are on the second floor in suite B. Please note: we do not have an elevator. 

  • Yes! We have free parking in our parking lot. You may park in any available space. 

  • We recommend downloading  our app from your Apple (for iPhone) or Google Play (for Android) store OR using the online scheduling calendar via the online booking section of our website. With either of these options, you will be able to see all available appointment times with our therapists and you have access to schedule your appointment(s) online 7 days a week 24 hours a day. 

    • To download our app from the Apple Store, click here

    • To download our app from the Google Play Store, click here

    • To schedule your appointment online, click here

    • To be added to our waitlist to be notified of any cancellations, click here

  • If we do not have available appointment times on your desired dates/times, please submit a waitlist request. We will contact you by your preferred method (phone or email) to notify you of any cancellation on your desired dates. To submit a waitlist request, click here.

  • Yes! We do offer couples massage. You MUST call to schedule all couples massages in order to ensure your appointments can be scheduled in the same room. 571.419.8543

  • There is no additional cost to schedule a couples session. The cost of the appointments simply depend on which appointment type(s) you opt to schedule.

  • If you are late for your appointment, you may only be able to receive the remaining time of your session. As a courtesy to your therapist, if you see that you are running late, please call and let us know. 571.419.8543

  • If something comes up and you can no longer keep your appointment, you can cancel or reschedule by calling (571.419.8543) or emailing ( If you provide more than the applicable 24 or 48 hours notice, there will be no late cancellation/reschedule fee. If you fail to provide the applicable 24 or 48 hours notice, you will be charged the cancellation/reschedule fee OR one of your prepaid sessions or gift card will be redeemed. For a list of all  late cancel/reschedule fees, please see the cancellation policy question below. 

  • We require a confirmation so that we know you're still good to go for your appointment.  You will receive an automated appointment reminder via email and/or text 72 hours before your appointment. Once you receive this automated reminder, you will be able to reply with confirmation that you will be keeping your appointment. We absolutely do not like having to charge the late cancellation/reschedule fee so we give our clients every opportunity to cancel or reschedule before the applicable 24 or 48 hour point of their appointment. 

  • Since there are some allergies, medical conditions, injuries, or other circumstances where massage may not be beneficial, all new clients are required to submit a massage intake form online prior to their appointment for their therapist to review. You will receive a link to submit your massage intake form via email once you have scheduled your appointment. 

  • Yes! All of our gift cards are available for purchase ONLINE ONLY. Gift cards can either be printed or emailed to your recipient. Please visit the gift cards section of our website to browse and purchase all gift cards. Please note: Our gift cards are sold by the service. If you purhcase a "new client" gift card for someone who has actually been here before, they will be responsible for paying the difference in price between the first visit discount and the regular rate of the service. 

  • All gift card information MUST be provided at the time you schedule your appointment. You can provide your gift card information by phone, email, or the gift card section of the massage intake form. Our gift cards are sold BY THE SERVICE so please make sure you schedule the service that correctly corresponds with your gift card. Once we receive your gift card information, we will apply your gift card to your appointment. Your gift card number can be found on the bottom of your gift card. 

  • Tips are always greatly appreciated and may be left at your discretion with your therapist. You may tip your therapist via cash, credit card, or Venmo. Some people have also been asking "what is an appropriate tip to leave my therapist?" and there is no right or wrong amount! Any tip you wish to leave is very much appreciated. The average tips usually range from:

    • 60 minute service $15 - $20

    • 90 minute service $25 - $30

    • 2 hour service $35 - $40

  • If you have recently had surgery or recovered from a medical condition or accident that required the care of doctor, please bring a doctor's note (if necessary) clearing you for massage. Other than that, all you need to bring is a positive attitude and a clear mind! 

  • Congratulations! Yes! You can schedule a 60 minute prenatal massage. You must wait to schedule your appointment until you are in your second or third trimester. We do not perfom 1st trimester prenatal massage. It is very important to mention your pregnancy at the time you book your appointment. We provide prenatal massage sessions during the 2nd and 3rd trimester in the sidelying position.  Also, please note that we will not perform any of the following services while you are pregnant: hot stone, himalayan stone, or body scrubs. 

  • No. We do not have showers. We ask that you please shower before you come in for your appointment. 

  • We accept cash and credit cards. All sales are final. 

  • No! Getting a massage while you are sick can actually make you feel even MORE sick (not to mention, your massage therapist and others). Please be sure to contact us before the applicable 24 to 48 hour cancellation window so you do not incur any late cancel/reschedule fees. 

  • Please visit the COVID19 Safety section of our website for our COVID19 safety guidelines

  • Of course! We greatly appreciate referrals. Please visit the rewards program section of our website to learn how referrals  can earn you discounts on your massages. 

  • We do! We can come to your office or to your next event to provide chair massages for your employees, coworkers, or friends. Chair massage always adds a great little something extra to events. Please send us an email to ask about Work and Wellness Chair massages. (

  • We require 48 hours notice to cancel or reschedule a couples or group appointment booking and we require 24 hours notice to cancel or reschedule an individual appointment booking. If you do not provide the applicable 24 or 48 hours notice (and we are not able to re-book that time slot for your therapist), we will either redeem a prepaid session, your gift card, OR you will be charged the late cancel/reschedule fee. 

    Please note: we will ALWAYS try to re-book the appoinment for your therapist before charging you. If we are not successful in getting your therapist rebooked, the late cancel/reschedule fees are as follows:

    • $50 late cancel/reschedule fee for a 60 minute classic massage service

    • $75 late cancel/reschedule fee for a 90 minute classic massage service

    • $100 late cancel/reschedule fee for a 2 hour classic massage service

    • 50% charge of the regular price for specialty services, body scrubs, and waxing services

    To cancel or schedule an appointment, you must call or email. 


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