Frequently Asked Massage and Appointment Questions
Frequently Asked Massage & Appointment Questions
What are your COVID19 policies?
Do you accept walk-ins?
We do NOT accept ANY walk-ins. You MUST schedule an appointment. You can call (571) 419-854, schedule your appointment online, or download our App from your Apple or Google Play Store. When scheduling your appointment, please keep in mind that same day appointments are usually not available. It is always best to schedule a few days in advance.
How can I be added to the waitlist?
If we do not have any available appointment times on your desired dates/times, please submit a waitlist request. We will contact you by your preferred method (phone or email) to notify you of any cancellations on your desired dates. To submit a waitlist request, click here
Do you have gift cards available for purchase?
Yes! All of our gift cards are available for purchase ONLINE ONLY. Gift cards can either be printed or emailed to your recipient. Please visit the gift cards section of our website to browse and purchase all gift cards. Our gift cards are sold by the service. Please note: if you purchase a NEW CLIENT gift card for someone who has actually been here before, they will be responsible for paying the difference in price between the first visit discount and the regular price of the service.
Where are you located?
We are located at 6218 B Old Franconia Rd, Alexandria VA 22310. We are on the second floor. Please note: we do not have an elevator.
Do you offer couples massage?
Yes! We offer couples massage! You MUST call to schedule all couples massages in order to ensure your appointments can be scheduled in the same room. 571.419.8543
How much is a couples massage?
There is no additional cost to schedule a couples session. The cost of the appointments simply depend on which appointment type(s) you opt to schedule.
Is parking available?
Yes! We have free parking in our parking lot. You may park in any available space.
I have a gift card. How do I redeem my gift card?
All gift card information MUST be provided at the time you schedule your appointment. You can provide your gift card information by phone, email, or the gift card section of the massage intake form. Our gift cards are sold BY THE SERVICE. Please make sure you schedule the service that correctly corresponds with your gift card. Once we receive your gift card information, we will apply your gift card to your appointment. Your gift card number can be found at the bottom of your gift card.
Am I supposed to tip my therapist?
Tips are always greatly appreciated and may be left at your discretion with your therapist. You may tip your therapist via cash, credit card, or Venmo. Some people have also been asking, “What is an appropriate tip to leave my therapist?” And there is no right or wrong amount! Anything is very much appreciated!
The average tips usually range from:
60-minute service - $15-$20
90-minute service - $25-$30
120-minute service - $35-$40
What is the best way to schedule an appointment?
We recommend downloading our App from your Apple (for iPhone) or Google Play (for Android) store OR using the online scheduling calendar via the online booking section of our website. With either of these options, you will be able to see all available appointment times with our therapists and you have access to schedule your appointment(s) online 7 days a week 24 hours a day.
Why do new clients need to submit a massage intake form?
Since there are some allergies, medical conditions, injuries, or other circumstances where massage may not be beneficial, all new clients are required to submit a massage intake form online prior to their appointment for their therapist to review. You will receive a link to your massage intake form via email once you have scheduled your appointment.
What happens if I am late for my appointment?
You may only be able to receive the remaining time of your session if you are late for your appointment. As a courtesy to your therapist, if you see that you are running late, please call and let us know. 571.419.8543
Why do you require an appointment confirmation?
You will receive an automated appointment reminder via text and/or email 48 hours before your appointment. We require you to confirm your appointment once you receive this reminder so that we know you're still good to go for your appointment. Because we absolutely do not like having to charge the late cancel/reschedule fee, we give our clients every opportunity to cancel or reschedule before the 24 hour point of their appointment.
What happens if something comes up and I can't keep my appointment?
You can cancel or reschedule your appointment any time by calling (571.419.8543) or emailing (firstname.lastname@example.org). If you provide more than 24 hours notice, there will be no late cancellation/reschedule fee. If you fail to provide at least 24 hours notice, you will be charged the late cancellation/reschedule fee that is applicable to your session OR one of your prepaid sessions or gift card will be redeemed. For a list of all late cancellation fees, please see the cancellation policy question below
What do I bring with me to my appointment?
If you have recently had surgery or recovered from a medical condition or accident that required the care of a doctor, please bring a doctor's note (if necessary) clearing you for massage. Other than that, all you need to bring is a positive attitude and a clear mind.
I am pregnant! Can I get a massage?
CONGRATULATIONS!!! Yes! You can get a massage. You must wait to schedule your appointment until your second trimester or third trimester. We do not perform 1st trimester prenatal massage. It is very important to mention your pregnancy at the time you book your appointment. We provide prenatal massage sessions during the 2nd and 3rd trimester in the sidelying position. Also, please note that we will not perform any of the following services while you are pregnant; hot stone, body scrub, hand and foot scrub.
Do you have showers at your facility?
No. We do not have showers. We ask that you please shower before you come in for your session.
What forms of payment do you accept?
We accept cash and credit cards. All sales are final.
I am sick! Can I still come in for my massage?
No! Getting a massage while you are sick can actually make you feel even MORE sick (not to mention, your massage therapist and others). Please contact us before the 24 hour cancellation window to cancel/reschedule your appointment without incurring any late cancel/reschedule fee.
Can I refer you to my friends?
Of course! We greatly appreciate referrals. Please go to the rewards program section of our website to learn how referrals can earn you discounts on your massages!
Do you offer chair massages for events?
We do! We can come to your office or to your next event to provide chair massages for you and your employees, coworkers, or friends! Chair massage always adds a great little something extra to events. Please send us an email to ask about Work and Wellness Chair Massages. email@example.com
What is your cancellation policy?
We require 24 hours notice to cancel or reschedule an individual appointment and 48 hours notice to cancel a couples or group appointment booking. If you do not provide the applicable 24 or 48 hours notice to cancel or reschedule your appointment (and we are not able to re-book that time slot for your therapist) we will either redeem a prepaid session, your gift card, OR you will be charged the late cancel/reschedule fee.
Please note: we will ALWAYS try to re-book the appointment before charging you a late cancel fee. If we are not successful in re-booking the appointment time for your therapist, the late cancel fees are as follows:
- $50 late cancel/reschedule fee for a 60 minute classic session
- $75 late cancel/reschedule fee for a 90 minute classic session
- $100 late cancel/reschedule fee for a 120 minute classic session.
- 50% charge of the regular price for specialty services, body scrubs, and waxing services
You must call or email to cancel or reschedule your appointment.